Return & Exchange policy

Netzonestore.com Exchange & Return Policy

Exchange Policy (Within 7 Days)

If you purchased a new or used product from Netzonestore.com and are not satisfied or have any issues, you can request an exchange within 7 days.

If the Product is Damaged or Missing

If the product is broken, damaged, or missing any parts, you will need to provide video or picture proof for the claim.

Courier Charges

If you received the wrong product, a damaged item, or a faulty product, Netzonestore.com will cover the courier charges for replacement.

Refund Policy

  • If the product is not working properly, it will be exchanged for the same product within 7 days upon customer request (after verification).
  • Sale items are non-refundable, only regular priced items can be exchanged.

Valid Reasons for Exchange

  • The product is damaged or broken.
  • The product is faulty or not working properly.
  • The wrong product was delivered.
  • The product does not fit.

Exchange Policy

If the product is damaged or faulty, it can be exchanged for the same item. To proceed with an exchange, please contact our support team.

Shipping Returns

  • The customer must pay for return shipping charges.
  • If the refund is approved, return shipping costs will be deducted from the refund amount.
  • If returning an expensive product, it is recommended to use a trackable shipping service to ensure safe delivery.

If Your Refund is Delayed

  • First, check your bank account.
  • Then, contact your credit card company or bank, as processing times may vary.
  • If you still haven’t received your refund, contact us at {email address}.

Need Help?

For exchanges, WhatsApp us at: 0370 3497966.